單項選擇題What is the main function of the CRS Editor? （）

A.manages the CRS Server  
B.creates CRS Engine reports  
C.creates application scripts for call flows  
D.remotely manages the LDAP Directory  


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1.單項選擇題What is a benefit of using subflows?（）

A.decreases the amount of flows  
B.collects information about callers to agents  
C.creates a framework for CRS Server status reporting 
D.decreases latency through increased bandwidth on CRS Server  
E.provides more efficient management of flows that are called by multiple other flows

2.多項選擇題What are three of the fields used in defining a CSQ in IPCC Express Enhanced?（）

A.WrapUp Time  
B.Service Level  
C.Overflow CSQ  
D.Agent Name  
E.Automatic Work  
F.CRS Application

3.單項選擇題In IPCCX, what is a CSQ?（）

A.Common Service Queue  
B.Competency Service Queue  
C.Common Skill Queue  
D.Contact Skill Queue  
E.Contact Service Queue  
F.Competency Skill Queue  

4.單項選擇題In IPCCX, skills can be assigned to which of the following configuration objects?（）

A.resources  
B.Skill Groups  
C.competence levels  
D.Resource Groups

5.多項選擇題Which three IPCCX configuration steps are only available in the IPCC Express Enhanced or Premium edition? （）

A.Create Resource Groups  
B.Create Skills  
C.Assign Resource Groups and Skills to Agents  
D.Create Contact Service Queues  
E.Provision Remote Monitoring  
F.Provision Agent-based Routing