A.database integration
B.prompt and collect
C.VoiceXML
D.opening and parsing HTTP and XML documents
E.PQ
F.E-mail Queuing
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A.the agent who has been in the Available state for the longest amount of time
B.the next available agent with the highest priority, as determined by the agent order in the Resources list
C.the next available agent, based on the last agent selected and the agent order in the Resources list
D.the agent assigned to the selected Resource Group and is thus qualified to be selected
A.System Parameters Configuration
B.Cisco Unified CallManager Cluster Status
C.Date, Time, and Reason of Last Failure
D.Cisco CRS License Information
E.Cisco CRS Datastore Replication Status
F.Cisco CRS Component Activation
A.Cisco CRS Repository Datastore, Cisco CRS Historical Datastore, Cisco CRS Config Datastore, CiscoCRS Agent Datastore
B.Cisco Recording
C.Cisco CRS Engine
D.Cisco Monitoring
E.Cisco CRS Node Manager
F.Historical Reporting client
A.Cisco MCS 78xx servers
B.Dell PowerEdge servers
C.HP DL Cisco certified servers
D.Acer Altos servers
E.IBM xSeries Cisco certified servers
F.Apple servers
A.The LDAP directory must have a secondary profile configured.
B.No special configuration is required. Cisco Unified CallManager maintains the failover.
C.The JTAPI provider on the Cisco CRS server must be configured with the secondary Cisco Unified CallManager IP address following the primary Cisco Unified CallManager IP address.
D.There must be a second JTAPI user configured with an alternate range of CTI ports.
最新試題
How does the Extended Get Digit String step differ from the Get Digit String? （）
When installing the CRS software on two or more nodes in the same cluster, how do you know it is safe to start installing the next node? （）
Which interface is used to configure debug parameters for log files?（）
An agent is logged in but does not appear in the Cisco Supervisor Desktop. What is a possible root cause?（）
Which Cisco Unified Contact Center Express 4.5 platform set supports the embedded internet browser in the Cisco Agent Desktop? （）
Which tool or interface is used to configure debug parameters for log files?（）
What is the maximum number of CTI ports for an IPCC Expess Standard deployment? （）
What level of control does a subflow have on the overall contact?（）
What two situations prevent the supervisor from silently monitoring the phone conversation of an agent in IPCC Express Enhanced?（）
An IPCC Express deployment requires support for 20 concurrently logged-in agents. The agents aresplit across two remote sites, and the High Availability CRS Engine, Database Server, VoIP Monitoring, and Recording server processes run at a central data center. The agents will be using CAD with 7960 phones and end-point monitoring. Very little recording and silent monitoring will be performed, and no historical reporting will be done during call center open hours. Assume the minimum number of servers is desired. How many IPCC Express hardware servers would be required for this IPCC Express deployment?（）