A.Caller will receive network busy treatment.
B.Caller will receive ringing treatment.
C.CallManager will forward the call to the directory number configured for forward-on busy for this CTI Route Point in CallManager.
D.An exception is raised, but the call is accepted and processed.
E.CallManager will forward the caller to the directory number configured in IPCC Express for overflow
您可能感興趣的試卷
你可能感興趣的試題
A.The variable can be used to pass data to and from subflows.
B.The value for that variable can be supplied via Application Configuration in Application Administration.
C.The value for that variable is defined by the calling application.
D.The variable can be used in conditional steps.
E.The variable can be used to pass data to and from VoiceXML applications.
An IPCC Express 4.0 deployment requires support for 20 concurrently logged-in agents and three supervisors. The agents are split evenly across two remote sites. High Availability is required for this deployment, and the agents will be using IP Phone Agent as they use Citrix terminals. Silent monitoring and recording will be performed for agents at both sites. No historical reporting will be done during call center open hours. Assume the minimum number of servers is desired.
How many IPCC Express hardware servers would be required for this IPCC Express deployment?（）
A.2
B.3
C.4
D.5
E.6
F.Depends upon where the supervisors are located
A.Agent Routing
B.Historical Reporting
C.Conditional Routing
D.Prioritized Queueing
E.Agent Queueing
A.supervisory recording
B.WrapUp timer
C.sending e-mails
D.keystroke macros
E.text chat
A.text chat
B.Log Out/Not Ready reason codes
C.WrapUp State
D.WrapUp timer
E.competency-based routing
最新試題
When installing the CRS software on two or more nodes in the same cluster, how do you know it is safe to start installing the next node? （）
Which two items does the Cisco CRS 4.5 Installer always install on the system?（）
What two things happen when the CRS Publisher Database on an HRDB expansion server fails?（）
The JTAPI provider is the IP address of the（）.
Which three of the following are licensed Cisco CRS 4.0 software products?（）
How many Team reports are available on the Cisco Supervisor Desktop?（）
Which should you check to verify that you have correct software product versions installed?（）
Which setup procedure begins on the Cisco CRS server immediately after Cisco CRS 4.5 is completely installed?（）
Which three features are supported in a license for Cisco Unified Contact Center Express Enhanced? （）
What can help expose problems with script logic or validity by simulating the execution of a script?（）