An IPCC Express 4.0 deployment requires support for 20 concurrently logged-in agents and three supervisors. The agents are split evenly across two remote sites. High Availability is required for this deployment, and the agents will be using IP Phone Agent as they use Citrix terminals. Silent monitoring and recording will be performed for agents at both sites. No historical reporting will be done during call center open hours. Assume the minimum number of servers is desired.
How many IPCC Express hardware servers would be required for this IPCC Express deployment?（）
A.2
B.3
C.4
D.5
E.6
F.Depends upon where the supervisors are located
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A.Agent Routing
B.Historical Reporting
C.Conditional Routing
D.Prioritized Queueing
E.Agent Queueing
A.supervisory recording
B.WrapUp timer
C.sending e-mails
D.keystroke macros
E.text chat
A.text chat
B.Log Out/Not Ready reason codes
C.WrapUp State
D.WrapUp timer
E.competency-based routing
An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, they want to pop the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution,
what product does this organization need for this capability?（）
A.IPCC Express Standard
B.IPCC Express Enhanced
C.IPCC Express Premium
D.IPCC Enterprise
E.IP IVR
A.IVR Port Recording
B.HTTP Triggers
C.Supervisory Silent Monitoring
D.sending e-mails
E.Database Integration
F.keystroke macros
最新試題
What formula do you use to compute the number of IVR ports?（）
Which of the following four CRS components must be active on a Historical Reporting Database (HRDB) and Call Recording expansion server?（）
What can help expose problems with script logic or validity by simulating the execution of a script?（）
How many Team reports are available on the Cisco Supervisor Desktop?（）
How many CallManager clusters can an IPCC Express cluster with High Availability communicate with? （）
Which three features are supported in a license for Cisco Unified Contact Center Express Enhanced? （）
Which Cisco Unified Contact Center Express 4.5 platform set supports the embedded internet browser in the Cisco Agent Desktop? （）
When installing the CRS software on two or more nodes in the same cluster, how do you know it is safe to start installing the next node? （）
Which three of the following are valid CRS deployment scenarios? （）
What is the maximum number of CTI ports for an IPCC Expess Standard deployment? （）