A.text chat
B.Log Out/Not Ready reason codes
C.WrapUp State
D.WrapUp timer
E.competency-based routing
您可能感興趣的試卷
你可能感興趣的試題
An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, they want to pop the account number into the account number field in the agent's CRM desktop application. The keystroke macro will also initiate the CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution,
what product does this organization need for this capability?（）
A.IPCC Express Standard
B.IPCC Express Enhanced
C.IPCC Express Premium
D.IPCC Enterprise
E.IP IVR
A.IVR Port Recording
B.HTTP Triggers
C.Supervisory Silent Monitoring
D.sending e-mails
E.Database Integration
F.keystroke macros
A.IPCC Express communicating with the ICM via a standalone IPCC Gateway PG running on an expansion server
B.IPCC Express communicating with the ICM via a co-resident IPCC Gateway PG
C.IPCC Express using the IPCC Enterprise Outbound option
D.IPCC Express using the IPCC Enterprise CTI-OS Toolkit
E.IP IVR integrating with IPCC Enterprise to function as queue point and self-service platform
A.CRS 4.0 running with Cisco Unified CallManager 4.0
B.CRS 4.1 running with Cisco Unified CallManager 4.1
C.CRS 4.0 running with Cisco Unified CallManager 4.1
D.CRS 3.5 running with Cisco Unified CallManager 3.3
A.5
B.10
C.15
D.20
最新試題
How many Team reports are available on the Cisco Supervisor Desktop?（）
Which three of the following are valid CRS deployment scenarios? （）
When installing the CRS software on two or more nodes in the same cluster, how do you know it is safe to start installing the next node? （）
How do you debug an application with an Accept step?（）
What two situations prevent the supervisor from silently monitoring the phone conversation of an agent in IPCC Express Enhanced?（）
What can help expose problems with script logic or validity by simulating the execution of a script?（）
Which Cisco Unified Contact Center Express 4.5 platform set supports the embedded internet browser in the Cisco Agent Desktop? （）
What level of control does a subflow have on the overall contact?（）
How does the CRS Server know that it has received an ASR-enabled contact? （）
Which of the following four CRS components must be active on a Historical Reporting Database (HRDB) and Call Recording expansion server?（）