單項(xiàng)選擇題What formula do you use to calculate the number of agents in a Call Center?()

A.Erlang B  
B.Erlang C  
C.AHT * BHCA  
D.VG ports + IVR ports  


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2.多項(xiàng)選擇題CiscoWorks IP Telephony Environment Monitor (ITEM) provides what two serviceability capabilities?()

A.Tool to collect syslog messages from multiple sources  
B.User Tracking to track IP telephones  
C.Diagnostic trace tools to analyze connectivity  
D.Monitoring of Cisco voice elements  
E.Problem alerts for operations personnel

3.單項(xiàng)選擇題What allows you to monitor the system performance of the Cisco CRS System (CPU, memory, etc.)?()

A.Cisco Desktop Administrator  
B.Cisco Supervisor Desktop  
C.Microsoft Windows 2000 Performance Monitoring  
D.CRS Application Administration  
E.CRS Application Editor 

4.單項(xiàng)選擇題What issues notification messages for CRS engine errors?()

A.SNMP Trap  
B.Alarm  
C.CDP  
D.syslog

5.多項(xiàng)選擇題By which ways does remote monitoring allow the monitored call to be selected?()

A.Agent Name  
B.Agent Extension  
C.application ID  
D.Media Group ID
E.CSQ ID  

最新試題

Which setup procedure begins on the Cisco CRS server immediately after Cisco CRS 4.5 is completely installed?()

題型:單項(xiàng)選擇題

When you access the Cisco CRS Administration page for the first time in a cluster, the system automatically initiates the cluster setup procedure. You perform this procedure one time for a cluster. Whatdo you accomplish in this procedure?()

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Which Cisco Unified Contact Center Express 4.5 platform set supports the embedded internet browser in the Cisco Agent Desktop? ()

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What is the maximum amount of Cisco Agent Desktop downtime after a failover when using highavailability in Cisco Unified Contact Center Express 4.0?()

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What can help expose problems with script logic or validity by simulating the execution of a script?()

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Which interface is used to configure debug parameters for log files?()

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The JTAPI provider is the IP address of the().

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How many skills may an agent have?()

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Which should you check to verify that you have correct software product versions installed?()

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Which of the following four CRS components must be active on a Historical Reporting Database (HRDB) and Call Recording expansion server?()

題型:多項(xiàng)選擇題