單項選擇題How many languages can be installed for the Cisco Agent Desktop (CAD) and the Cisco Supervisor Desktop ().

A.one language for both the CAD and the CSD  
B.one language for the CAD and a different language for the CSD  
C.two languages for the CAD and one language for the CSD  
D.two languages for both the CAD and the CSD


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1.單項選擇題Which of the following is not a CRS Telephony or Media Subsystem?()

A.JTAPI 
B.Cisco Media 
C.VXML 
D.MRCP ASR 
E.MRCP TTS 

2.多項選擇題How does the Extended Get Digit String step differ from the Get Digit String? ()

A.It can be used in conjunction with another step. 
B.It allows the application programmer into another section of the application. 
C.Most of the Extended Get Digit String variables can be changed while the application is running. 
D.It allows the entry of a Boolean expression for the Interruptible and Clear DTMF Buffer on Retry fields.

3.多項選擇題Which three of the following are valid CRS deployment scenarios? ()

A.High Availability CRS Engines running on hardware from different server classes 
B.High Availability CRS Engines running on similar hardware from the same server class but from different vendors 
C.High Availability CRS Engines and database and a simplex Recording Server 
D.High Availability CRS Engines and four simplex VoIP Monitoring Servers 
E.CCM co-resident deployment on an MCS 7815

4.單項選擇題How many CallManager clusters can an IPCC Express cluster with High Availability communicate with? ()

A.1
B.2
C.Depends upon the number of agents
D.Depends upon the locations of the CallManager clusters
E.Depends upon how many nodes are in the CallManager clusters

5.單項選擇題How do you debug an application with an Accept step?()

A.Select Start from the Debug pulldown, then call the trigger. 
B.Select Step Over from the Debug pulldown, then call the trigger. 
C.Call the trigger, and when the workflow answers, select Start from the Debug pulldown. 
D.Select Reactive Application, then call the trigger and press F10 to step through the workflow

6.多項選擇題You have just successfully added a JTAPI trigger in CRS Administration. Which two items are automatically configured on your CallManager?()

A.CTI dialogue control port 
B.CTI Route Point 
C.dialogue group 
D.Call Control Group 
E.CTI Route Port 
F.CTI Route Point association with JTAPI User

7.單項選擇題When you access the Cisco CRS Administration page for the first time in a cluster, the system automatically initiates the cluster setup procedure. You perform this procedure one time for a cluster. Whatdo you accomplish in this procedure?()

A.identify your Cisco CRS license files and location, enter information about your LDAP, and designate a Cisco CRS administrator 
B.identify CSQs and JTAPI user and designate a Cisco CRS administrator 
C.identify resources and RM user and enter information about your LDAP 
D.identify your Cisco CRS license files and location, enter information about your LDAP, and designate IPCC Express resources 

8.多項選擇題What two situations prevent the supervisor from silently monitoring the phone conversation of an agent in IPCC Express Enhanced?()

A.The agent is logged in and is on the phone. 
B.The agent is logged in but is not on the phone. 
C.The supervisor is a participant in a phone call. 
D.The supervisor is not a participant in a phone call. 
E.The supervisor has barged in.

9.多項選擇題In a CRS cluster with Standby Servers, which of the following statements are true? ()

A.The Standby Server can be installed across the WAN from the active server. 
B.MS SQL 2000 must be installed for the datastores. 
C.MS SQL 2000 or MSDE can be installed for the datastores. 
D.On the Standby Server, you must install the same components that are installed on its corresponding active server. 
E.The Standby Server can be installed on one of the CallManager servers.
F.The active server can be installed on one of the CallManager servers.

10.單項選擇題The JTAPI provider is the IP address of the().

A.publisher 
B.CTI Manager 
C.CallManager 
D.CRS Server